Allowing your customers to choose the contact method most convenient for them - phone, e-mail, fax, SMS, chat or web – provides an overall improved customer experience.
Enable improved agent productivity
Through the use of powerful scripting with skills-based routing for any media, our solutions can greatly improve your customers’ experience by ensuring that calls always go to the right agent – anytime, anywhere, and by any means.
Run your business more efficiently
Investing in a multimedia contact center solution is a good start; measuring Return On Investment is even better. We provide you the tools to measure the Quality of Service and your performance while letting you react in real-time.
Virtualize your contact center
Through the use of virtual agents, you can ensure your business keeps running even when your facilities are not. When a disaster strikes or a pandemic keeps employees at home, Aastra call center solutions allow your agents to log in from anywhere, creating a “virtual call center” with no interruption in service for your customers.
Enable remote agents
Your agents can be located anywhere - across multiple sites, working at home, etc. – and still have access to the corporate information and support they require to provide excellent customer service.